Petcube Cam Support

If during setup the LED light on the camera is blinking yellow and you hear the message saying “Cannot find the specified network name” or see the screen saying...

During the setup, Petcube app will auto generate the QR code with your network information that needs to be scanned by the Petcube Cam’s lens. Make sure the protective...

Start by downloading and installing the Petcube app to your phone either from the App Store or from the Google Play store. Petcube app requires iOS 11 or greater...

This problem can occur if you are trying to connect your Petcube to either a 5GHz frequency range network or a hidden network. Unfortunately, Petcube Bites 2 Lite,...

By default, only you can access your Petcube video stream, but you can share access to your Petcube with your family and friends. Family members will have almost...

In case your camera is displayed as offline in the app, and you cannot access the live stream while LED is blinking blue/yellow, when you know for a fact that...

At the moment, Petcube application is available for Android and iOS devices only. We are always looking for ways to make our products easier to use. For now, mobile...

The red LED light you see is an infrared light for night vision indicating that your night vision is currently ON. Petcube comes with an infrared sensor capable...

If your Petcube is powered on but no LED light on your Petcube camera is showing, try unplugging it and plugging it back into the power source. Make sure that you...

Please check if the upload speed of your internet is more than 2mbps. If it is less than 2 mbps the microphone feature can be affected. Also, Petcube app requires...