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Petcube Cam Support

All the topics and how-to videos you need for Petcube Cam

Popular questions
Getting started
Troubleshooting
Download user guide
How to find Petcube's MAC address

In case you are using MAC filtering on your router you will need to specify Petcube's MAC address in order to setup your Petcube. You can locate your Petcube's...

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Cam iOS Setup Guide
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Cam Android Setup Guide
Switching Cam to Setup Mode

Start by downloading and installing the Petcube app to your phone either from the App Store or from the Google Play store. Petcube app requires iOS 11 or greater...

Using QR code to setup your Petcube Cam

During the setup, Petcube app will auto generate the QR code with your network information that needs to be scanned by the Petcube Cam’s lens. Make sure the protective...

Sound alert at the start of a call

To attract your pet's attention and be aware of when someone connects to your Petcube in accordance with your sharing settings, at the start of every call your Petcube...

Sharing access to your Petcube camera

By default, only you can access your Petcube video stream, but you can share access to your Petcube with your family and friends. Family members will have almost...

Using motion and sound detection

If you are not using Petcube Care cloud-based video storage service, the Petcube App can send push notifications to your smartphone whenever motion or sound is detected...

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