Petcube Care Support

Petcube Care is an optional subscription service that adds features to a Petcube camera and gives owners additional peace of mind when it comes to their pets and...

There are two modes in Petcube Care: Awake and Sleep. To change between the settings, open Petcube app, go to the camera profile in Home menu and move the slider...

Petcube Care Geofence is a new feature inside Petcube Care subscription product. Geofence notifies Petcube users to turn Petcube Care video subscription service...

1. What are Smart Alerts & How do they work? Smart alerts bring AI-powered recognition technology to the pet space. Your Petcube camera will be able to give you...

It's very easy to access your video history with Petcube Care! Launch the Petcube App on your phone, access specific camera page, and today's videos will populate...

Petcube Care watches after your pets and home when everyone is away, capturing action videos, triggered by sound or motion. 30-second clips are saved securely in...

In order to cancel your Petcube Care subscription you need to open Petcube app, go to camera profile on which you wish to cancel the subscription, tap the ‘Settings’...

In order to redeem the Petcube Care subscription, you need a few components:Active Petcube accountActivated Petcube deviceCoupon (or "promotional code") eligible...

You can enroll in 14-days free trial after you have activated your Petcube camera. We ask for a payment method to ensure you don't have any interruption in service...

If you own multiple Petcube cameras and want to have Petcube Care cloud video history on all of them, you can subscribe to Premium Petcube Care plan to easily cover...