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Petcube GPS Tracker Support

All the topics and how-to videos you need for Petcube GPS Tracker

Popular questions
Getting started
Troubleshooting
Download user guide
Health

With Petcube Tracker, not only will you be able to keep tabs on the location of your furry friend thanks to the core tracking features, but you can also monitor...

Using Petcube Tracker for the first time

After you are set with the subscription you are ready to start tracking! By clicking on the tracker icon on the home page you will see a map that shows the location...

Charging Petcube Tracker

Petcube Tracker comes with the USB magnetic charger. 5V adapters with an output of up to 2A are safe for charging your Petcube GPS tracker. Any charger with a higher...

Light & Sound

Petcube Tracker features both an LED light and a buzzer sound, which can be used alongside tracking to help you locate your pet in situations where they might not...

Tracker not located during setup

We recommend to fully charge the Petcube Tracker device before its first use. Petcube Tracker comes with the USB magnetic charger. 5V adapters with an output...

Tracker Not Blinking after button press

We recommend to fully charge the Petcube Tracker device before its first use. Petcube Tracker comes with the USB magnetic charger. 5V adapters with an output...

Power Saving Mode

You can significantly boost the battery life of your tracker by providing the name of trusted WiFi network, such as your home or work WiFi. You can set up...

Tracker is showing inaccurate position

Your tracker should report positions that are accurate to around 10 meters when outside with a clear line of sight to the sky. We are committed to making sure all...

Tracker Updates Frequency

To receive app commands and push location updates, Tracker visits Petcube servers every so often. This time varies depending on the frequency of the updates you...

Virtual Fences

Would you like to be alerted when your pet either leaves or enters a certain area, such as your home or a local park? If so, you can set up a Virtual Fence, which...

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